Shop at Seavenger.com with confidence, because Seavenger.com has the best Satisfaction Guarantee policy in the world.
Within 60 days - Seavenger.com will accept merchandise for 100% credit or refund (less the shipping charge), if the items are new with original manufacturer’s packaging.
Within 60 days - Seavenger.com will accept merchandise for 75% credit that can be used to purchase any product we sell on the Seavenger.com (less the shipping charge), if the items are used or not returned with original packaging.
Between 60-120 days – If the merchandises are new with original manufacturer’s packaging we will credit you 100% that can be used to purchase any product we sell on the Seavenger.com
• It is your responsibility to cover the cost of shipping a product back to us. No C.O.D. shipments accepted. Therefore, please be sure to check your order for sizing, color and quantity before you complete the ordering process.
• Closeout items cannot be return.
• A Return Merchandise Authorization number is NOT required.
• Refunds for any returned Free Shipping items will be deducted by the amount of the free shipping incentive from the original order.
Return Procedure
1. Verify that all merchandises are in the original packaging with unused condition, and that all components, manuals, tags, labels and accessories are included. Do not mark on the original product packaging.
2. Please include the return form with a copy of your receipt
3. For your protection, use a “traceable” shipping method such as UPS Ground.
Special Return Policy - Defective Products
• Products with manufacturer defects, flaws or production error as determined by Seavenger.com will receive the full refund including shipping.
• Defective products can only be returned in exchange for the exact same product, or at the sole discretion of Seavenger.com, the purchase price will be credited to the credit card used for the original purchase. Defective products may only be returned within 30 days of the date your product left the warehouse (regardless of when you actually took delivery of the product).
• Once your return is processed, and is verified to meet the basic criteria above and to be defective, your replacement order will be sent to fulfillment. How quickly your replacement product ships after that depends on product availability.
• Seavenger.com in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.
• Please provide instructions for exchange or refund for your defective products.
FAQs
A: When will my credit card be credited?
Q: Once your return has been received and accepted we will credit your credit card within two business days. However, please allow one to two billing cycles for your credit to appear on your monthly credit card statement.
Thank you for carefully reading our return policy.
Return Shipping Address:
Seavenger.com – Returns Department
385 S, Lemon Ave., #E336
Walnut, CA 91789
Overall, Seavenger.com wants you to have a great shopping experience.
If you have any concerns or questions, please free to call or e-mail us.
Effective date: 04/06/2009
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