- Do not use USPS Parcel Post for gift to AK, HI, PR. It will take you more than 15 days to get there.
- It will take 30 to 60 days to ship to France, Germany and Italy due to customs trouble.
- Cut off time is 10AM PST for same day shipping.
We know it can be easy to get anxious when awaiting a package from a any internet company, for that matter. If your order was shipped via USPS (post office), It is NOT tracking able, which means that unless the package is scanned at delivery stops along the way to its destination, there will often be no update on the status until the package is physically delivered to you. Most often, Delivery Confirmation only updates when the package is delivered, simply as proof of delivery, so it's just a matter of being a little patient until your order arrives.
So, when checking the USPS website, "Electronic Notification Received" will often appear. This simply means that USPS has your package and will be delivering it soon. The next update will read as "Delivered" once it has been delivered to the address you provided us with.
We ship all orders received before 10:00AM PST the same day we receive them. Orders placed after 10:00AM PST will go out the next business day. We send out a confirmation of your order, an update alerting you that your package is shipping, and a third with your shipping info. Priority Mail usually takes 2-3 BUSINESS days for the United States, but the Post Office DOESN’T guarantee it. There are of course exceptions that are beyond our control that could delay any Priority Mail packages; and the Post Office usually just shrugs their shoulders when a package takes longer than the "2-3 days" to get to a customer of ours. Please remember that we have absolutely nothing to do with the Post Office and have no control over them either; once a package leaves our hands, it is up to them to get you your package.
Also, don't forget that with certain Holidays such as Easter, Halloween, Thanksgiving, and Christmas, the volume of mail going through the Postal System increases immensely, slowing down delivery time. This is exactly one of the reasons we offer the Express option on our website.
For guarantee serves, please use UPS and call us to make sure the cut off time.